Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our service, and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our service or parts of our service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to the software program provided by the Company, including our presence and lead forms on Facebook and Meta platforms.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Clean Haven Exterior Care.
• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Country refers to: New South Wales, Australia.
• Device means any device that can access the service such as a computer, a mobile phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application or the Website or both.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Third-party Social Media Service refers to any website or any social network website through which a user can log in or create an account to use the service.
• Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself.
• Website refers to Clean Haven Exterior Care, accessible from https://cleanhaven.au.
• You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: email address, first name and last name, phone number, address, and bank account information in order to pay for products and/or services. Where required to verify your identity or process a transaction, this may also include information such as date of birth, identity documents, and bank statements.

Usage Data

Usage Data is collected automatically when using the service. Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in to use the service through the following third-party social media services: Google, Facebook, Instagram, X (Twitter) and LinkedIn. If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your account, with your permission.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags and scripts to collect and track information and to improve and analyse our service. "Session Cookies" are deleted as soon as you close your web browser; "Persistent Cookies" remain on your device until you delete them. We use both Session and Persistent Cookies for purposes such as enabling essential service functionality, authentication, fraud prevention, remembering your preferences, and personalisation.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our service, including to monitor its usage.
• To manage your account and your registration as a user of the service.
• For the performance of a contract, including the purchase contract for the products or services you have requested.
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide you with news, special offers and general information about other goods, services and events we offer.
• To manage your requests to us.
• For business transfers, including in connection with a merger, restructuring or sale of assets.
• For other purposes such as data analysis, identifying usage trends and evaluating and improving our service, products and marketing.

We may share your personal information with service providers, business partners, affiliates, and other users when you share information in public areas, as well as in connection with business transfers and with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes and enforce our agreements and policies. Retention periods vary by category of data:

• Account information: for the duration of your account plus up to 24 months after closure.
• Support data: up to 24 months after your account is closed.
• Usage Data: up to 24 months from collection.
• Financial data: transaction records retained for 10 years; payment card details are not stored by us.

When the retention period expires, data is deleted, retained only in backups, or anonymised.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at and transferred to computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and that appropriate safeguards are in place for any international transfer where legally required.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. You may update, amend or delete your information at any time by contacting us. Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so. You can also request deletion via our data deletion page.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, and protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Service Providers may have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose, in accordance with their own privacy policies.

Payments

We may provide paid products and/or services within the service. In that case, we may use third-party services for payment processing. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

Children's Privacy

Our service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.