Frequently Asked Questions

Yes. CleanHaven carries public liability insurance appropriate for commercial, strata, and industrial exterior cleaning work in NSW. A current Certificate of Currency is available on request and can typically be provided within one business day. For most commercial and strata jobs, we send it as part of the pre-works documentation package without being asked.

CleanHaven carries public liability insurance at a level appropriate for commercial and strata exterior cleaning works. Please contact us directly for the current coverage amount and insurer details, or request a Certificate of Currency when booking your walkthrough. We can confirm coverage details for any specific tender or body corporate requirement.

Yes. CleanHaven can provide a Safe Work Method Statement (SWMS) for commercial, strata, and industrial cleaning works where required. Safety Data Sheets (SDS) for all cleaning chemicals used on-site are also available on request. These documents are commonly required for strata, government, aged care, school, and industrial sites, and we prepare them as standard for those job types. If your property or body corporate has a specific documentation checklist, send it through and we'll confirm what we can provide.

Please contact us directly to confirm current workers compensation coverage applicable to your job. We can provide documentation for tender responses and body corporate approval processes.

Yes. For properties that require a site induction — including industrial sites, aged care facilities, schools, and some strata properties — CleanHaven can complete induction requirements before works begin. Let us know the induction process when booking and we'll coordinate accordingly.

Pressure cleaning uses high-pressure water to remove dirt, grime, oil, and surface staining from hard surfaces like concrete, pavers, and brick. It's effective for driveways, car parks, paths, bin pads, and hardstand areas where surfaces are robust enough to handle high pressure.

Soft washing uses significantly lower water pressure combined with professional-grade cleaning solutions — typically biocidal treatments — to clean more delicate surfaces like rendered walls, painted surfaces, weatherboard, roof tiles, and building facades. The lower pressure prevents surface damage, while the cleaning solution removes mould, algae, lichen, and biological growth at the root rather than just washing it off the surface. Soft washing generally produces longer-lasting results on biological growth than pressure cleaning alone.

Most commercial and strata jobs use both methods — pressure cleaning for ground-level hard surfaces, soft washing for building facades and roofing. CleanHaven will recommend the right approach for each surface type after the site walkthrough.

CleanHaven cleans a wide range of exterior surfaces including:

• Rendered and painted building facades
• Brick and masonry walls
• Concrete driveways, car parks, paths, and hardstand areas
• Roof tiles — terracotta and concrete
• Metal roofing and Colorbond
• Timber cladding, weatherboard, and decking
• Composite decking and alfresco areas
• Pavers and stone surfaces
• Eaves, soffits, and fascias
• Bin pads and waste enclosures
• Fencing and retaining walls

If you have a surface type not listed here, contact us and we'll confirm whether it's suitable for cleaning and what method we'd use.

Yes, graffiti removal is available for exterior surfaces including rendered walls, brick, concrete, and fencing. Outcomes depend on the surface type, paint used, and how long the graffiti has been in place. Contact us with photos and we can advise on likely results before booking.

CleanHaven handles multi-storey building washing using appropriate reach equipment. For very high-rise facades requiring rope access or elevated work platforms, contact us to discuss your specific property and we'll confirm what's achievable and whether specialist access equipment is required.

Yes — coordinating around tenants and residents is standard practice for strata and apartment complex work. Before any job, CleanHaven will discuss access requirements, areas that need to remain clear, parking impacts, and noise constraints. We're used to working in occupied buildings and plan our work to minimise disruption to residents as much as practically possible.

For larger strata properties, we can provide a brief scope note that the strata manager or building manager can distribute to residents in advance, covering what areas will be cleaned, what times works will occur, and any access requirements.

Yes. CleanHaven works with property managers and strata managers who have multiple properties to maintain. We can establish scheduled maintenance programmes across a portfolio, provide consistent documentation for each property, and maintain a single point of contact for all jobs. If you manage several properties and want to discuss a portfolio arrangement, contact us and we can put together a proposal covering all sites.

Yes. We understand the approval process involved in strata and owners corporation work — written proposals, scope documentation, before/after reporting, and compliance paperwork are all standard parts of how we work. If a body corporate requires a formal proposal to present at a meeting before approving works, CleanHaven can provide a written scope and price in the format required.

Yes. CleanHaven can respond to commercial exterior cleaning scopes, facility maintenance tenders, and strata request-for-quote processes. We provide written proposals including scope confirmation, methodology, safety documentation, pricing, and maintenance options. If you have a tender document or scope of works, send it through and we'll review it and respond accordingly.

For most commercial and strata properties, CleanHaven aims to complete a site walkthrough within a few business days of initial contact and provide a written proposal within 24 to 48 hours of the walkthrough. For urgent requirements — pre-inspection cleans, pre-listing work, or time-sensitive maintenance — contact us directly and we'll do our best to accommodate your timeframe.

A CleanHaven maintenance plan is a scheduled programme that covers agreed exterior areas at a set frequency. What's included depends on your property, but a typical commercial or strata maintenance plan covers some combination of:

• Building facade washing — annually or biannually
• Common area paths, courtyards, and walkways — quarterly or biannually
• Entry areas, lobbies, and high-traffic surfaces — quarterly
• Car parks and driveways — biannually or quarterly
• Bin pads and waste enclosures — monthly to quarterly
• Before and after photo documentation at every service

Plans are structured around your property's specific needs after a site walkthrough. We don't apply one-size-fits-all packages — the frequency for each area is based on surface type, traffic level, shade, and how quickly the property builds up.

Both. CleanHaven provides one-off commercial cleans for pre-inspection preparation, post-construction cleaning, pre-sale presentation, and properties that don't yet have a maintenance programme in place. Maintenance plans are available for properties that want scheduled, ongoing exterior care. Many clients start with a one-off clean and move to a maintenance plan once they've seen how the property responds.

Maintenance plan pricing is based on the property's size, the areas covered, the frequency of service, and the condition of the surfaces at the time of the initial clean. Pricing is confirmed in writing after the site walkthrough. Most plans are priced per service visit, with a fixed schedule agreed for the year so costs are predictable for budgeting and body corporate approval purposes.

Yes. If your property's requirements change — new tenants, a change in traffic, an area that needs more frequent attention — we can adjust the scope or frequency. Maintenance plans are intended to be practical and flexible, not rigid contracts that don't reflect how buildings actually change over time.

Yes — before and after photo documentation is standard on every CleanHaven commercial job. Photos are taken across all areas cleaned and provided to the client after the job is complete. These can be used for body corporate records, AGM reports, property management files, insurance purposes, or simply as a record of the work completed. For maintenance plan clients, photo records are provided after every scheduled service.

The process is straightforward:

• Contact CleanHaven to arrange a site walkthrough — no obligation
• We inspect the property, assess surface types, access, and scope
• A written proposal is provided within 24 to 48 hours covering scope, method, price, and schedule options
• Once approved, works are scheduled at a time that suits your property and tenants
• We complete the clean, provide before and after photos, and send a service summary
• For maintenance plan clients, the next service is scheduled before we leave

It depends on the size of the property and the scope of works. A single-building exterior wash for a small strata complex might take half a day. A larger apartment complex covering building facades, common areas, car parks, and bin areas may take one to two full days. For industrial and commercial sites with extensive hardstand or multiple buildings, allow more time. CleanHaven will confirm the expected duration as part of the proposal so you can plan access and resident notification accordingly.

There will be some noise and minor disruption during cleaning works, particularly from pressure cleaning equipment. CleanHaven works to minimise this by scheduling works during reasonable hours, planning access to avoid peak movement times where possible, and communicating clearly with building management about which areas will be affected and when.

For strata properties, we recommend that the building manager or strata manager notifies residents of the scheduled works in advance — we can provide a brief summary note for this purpose if needed.

CleanHaven services commercial, strata, industrial, and residential properties across NSW. Our primary service areas include Sydney and Greater Sydney, the Central Coast, Newcastle, Wollongong, Parramatta, Penrith, and surrounding regions. If you're unsure whether your property falls within our service area, contact us with the address and we'll confirm.

Yes. While CleanHaven's primary focus is commercial, strata, and industrial exterior cleaning, we also offer residential packages for homeowners. Our residential service covers full house exterior washes, roof cleaning, driveway and path pressure cleaning, soft washing for siding and rendered surfaces, and deck cleaning. Residential work is typically offered as a full-property package rather than individual tasks.

Yes. References from property managers, strata managers, and commercial clients are available on request. Contact us when requesting your proposal and we can connect you with relevant references for your property type.

The easiest way is to use the booking form on our contact page. You can also call or email directly. For commercial, strata, and industrial properties, we recommend requesting a site walkthrough rather than an online quote — accurate commercial pricing depends on seeing the property, understanding the scope, and assessing access and surface conditions. Walkthroughs are obligation-free.